Refund Policy
A Legal Disclaimer
At UUH GLOBAL, we strive to provide high-quality products and exceptional service. While we are committed to ensuring your satisfaction, we understand that sometimes issues may arise. Please review our refund policy below for detailed information.
1. No Refunds on Products
Due to the nature of our products, we do not offer refunds on any purchases. This policy helps us maintain our commitment to quality and sustainability, ensuring every product meets our high standards.
We encourage customers to carefully review product descriptions and images before making a purchase.
2. Exceptions and Store Credit
While refunds are not available, we understand that unexpected situations can occur. In cases of manufacturing defects or other significant issues, we may offer a store credit or coupon for future purchases.
This process will require extensive verification and proof (e.g., photos, detailed descriptions). We evaluate each request individually to provide a fair resolution.
3. Damaged or Defective Products
If your item arrives damaged or has a manufacturing defect, please contact our customer support team within 7 days of delivery.
We will request photographs of the damaged product and the packaging to help us assess the issue. Upon verification, we will provide options for store credit or replacement, depending on the circumstances.
4. Return Shipping Costs
If a return is authorized for inspection (e.g., damaged items), the customer is responsible for the return shipping costs.
In the case of a confirmed defect, we may offer reimbursement for return shipping as part of the resolution process.
5. Process for Requesting Store Credit
Contact Us: Reach out to our customer support team via [Insert Contact Email] with details of your issue.
Provide Proof: Submit any required documentation, such as photographs, order numbers, and descriptions of the issue.
Evaluation: Our team will review your request and respond within 3-5 business days with a decision.
Issuance of Store Credit: If approved, we will issue a store credit or coupon code for use on future purchases.
6. Non-Returnable Items
Personalized or customized products are non-returnable.
Items marked as "Final Sale" at the time of purchase are also ineligible for refunds, store credits, or exchanges.
7. Contact Us for Support
For any questions or concerns regarding this refund policy, please contact our customer support team:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
We appreciate your understanding and support of our policies, which allow us to continue providing top-quality products and service.