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Our Technology

Shipping Policy

A Legal Disclaimer

At UUH GLOBAL, we strive to provide a seamless shopping experience, which includes fast and reliable shipping. Please review our shipping policy below to understand how we handle order processing, shipping, and delivery.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). During peak periods, processing may take up to 5 business days.

  • Order Confirmation: You will receive an order confirmation email once your order has been placed, which will include a summary of your order and an estimated delivery time.

2. Shipping Methods and Costs

  • Free Shipping: We offer free standard shipping on all orders within the United States. No minimum purchase is required.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost, calculated at checkout based on your location and order size.

  • International Shipping: At this time, we ship internationally to select countries. Shipping fees for international orders will be calculated at checkout. Please note that international shipping times may vary depending on the destination.

3. Shipping Times

  • Standard Shipping: Delivery within 5-7 business days for orders within the United States.

  • Expedited Shipping: Delivery within 2-4 business days, depending on your location.

  • International Shipping: Delivery times vary based on the destination, typically ranging from 7-21 business days.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather, customs delays, or carrier issues.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Use this number to monitor the status of your shipment on the carrier’s website.

  • If you do not receive a tracking number within 3 business days of placing your order, please contact our customer support team for assistance.

5. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes, APO, or FPO addresses at this time.

  • International Customs and Duties: For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.

6. Delivery Issues

  • Delayed or Lost Packages: If your order is delayed or appears to be lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

  • Incorrect Shipping Address: Please ensure that you provide the correct shipping address at checkout. UUH GLOBAL is not responsible for packages delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we may offer to reship the package at an additional shipping cost.

  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer support within 48 hours of delivery. We will assist you in filing a claim with the carrier and work towards a satisfactory resolution.

7. Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our site signifies your acceptance of any updates to this policy.

8. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer support team:

Shipping Policy - The Basics

What to Include in the Shipping Policy

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